Issue with card payments

Incident Report for Monese Status

Resolved

This incident has been resolved.

Posted May 10, 2022 - 12:10 BST

Identified

We've identified the issue and we're working on a fix.

Posted May 09, 2022 - 20:00 BST

Update

We are continuing to investigate this issue.

Posted May 09, 2022 - 19:18 BST

Investigating

One of our service partners has reported an issue affecting the card payments, cash withdrawals and incoming transfers. We’re working to identify the cause and resolve this quickly. We’ll update here once we have further information.

Posted May 09, 2022 - 17:40 BST

This incident affected: Card payments, ATM withdrawals, and Incoming transfers.