Resolved -
This incident has been resolved.
Dec 7, 07:45 GMT
Investigating -
Top-ups made to your Monese account via Open Banking will be temporarily unavailable until further notice. You can still top-up your account by making a bank transfer, an instant card top-up or cash top-up. We apologise for any inconvenience and we'll provide further updates.
Jun 30, 13:06 BST
Resolved -
We can confirm this issue was fixed and service has returned to normal.
Dec 5, 10:35 GMT
Investigating -
Due to a technical issue with one of our partners, we’re experiencing a delay in processing some outbound local RON payments from our RON accounts. We expect these to be processed by Monday (05-12-22).
We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Dec 4, 12:26 GMT
Resolved -
We can confirm this has been fixed and service has returned to normal.
Dec 5, 10:34 GMT
Identified -
Due to a technical issue with one of our partners, we’re experiencing a delay on moving money (Monese to Monese) from GBP and RON Monese accounts to EUR accounts this weekend. You'll see a pending payment until its' been fixed. We’re aiming for this to be fixed by Monday morning (5-12-22), after which the service will continue as normal.
This doesn't affect moving money to your GBP or RON accounts, other top-up methods or card transactions.
We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Dec 2, 10:26 GMT
Completed -
The scheduled maintenance has been completed.
Dec 1, 07:38 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 16:00 GMT
Scheduled -
From 29 November 4:00 PM GMT until 2 December 6:00 AM we'll be performing scheduled maintenance. Any outbound RON payment made during this maintenance time will fail. Any inbound payment to your RON account will be queued and processed once the maintenance has been completed. Instant card top ups will not be affected. Monese to Monese payments and card transactions will still work. We thank you for your patience and we’ll update this page as soon as we can.
Nov 24, 13:47 GMT
