Onboarding in France
Identified - We’re making some changes in the background, which means we can’t onboard new customers in France right now. Sorry about the wait, we’re working to bring this back as soon as possible. Please keep checking here for updates on this.
May 12, 10:25 BST
Monese app ? Operational
Monese for web ? Operational
Account opening ? Operational
Card payments ? Operational
ATM withdrawals ? Operational
Outgoing transfers ? Operational
Incoming transfers ? Operational
Card top-ups ? Operational
Cash top-ups ? Operational
Account help and support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Monese API response time
Fetching
Past Incidents
Jun 18, 2021

No incidents reported today.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Partner service outage
Resolved - This incident has been resolved.
Jun 11, 09:43 BST
Monitoring - We've implemented a fix, which has restored access to the app. We're continuing to monitor the situation.
Jun 11, 09:07 BST
Investigating - One of our technical partners is experiencing a service outage, which is affecting access to the Monese app. We’re working to identify the issue and resolve this as quickly as possible. We’ll update this page once we have further information.
Jun 11, 08:29 BST
Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021
Monese System Maintenace
Completed - The scheduled maintenance has been completed.
Jun 8, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 04:03 BST
Scheduled - We will be conducting system maintenance. Customers will not be able to access the application, make outbound payments or open an account. Incoming payments and Monese cards will be unaffected.
Jun 7, 08:32 BST
Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

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