Identified - The issue has been identified. Our technical team will implement the fix as soon as possible.
Dec 06, 2022 - 15:31 GMT
Investigating - Our partner is investigating an issue due to which you’ll not be able to make HUF (Hungarian Forint) transfers.

We’ll continue to provide further updates on this issue as it progresses.

Dec 06, 2022 - 14:20 GMT
Monese app ? Operational
Monese for web ? Operational
Account opening ? Operational
Card payments ? Operational
ATM withdrawals ? Operational
Outgoing transfers ? Under Maintenance
Incoming transfers ? Operational
Card top-ups ? Operational
Cash top-ups ? Operational
Account help and support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Monese API response time
Fetching
Past Incidents
Dec 7, 2022
Resolved - This incident has been resolved.
Dec 7, 07:45 GMT
Investigating - Top-ups made to your Monese account via Open Banking will be temporarily unavailable until further notice. You can still top-up your account by making a bank transfer, an instant card top-up or cash top-up. We apologise for any inconvenience and we'll provide further updates.
Jun 30, 13:06 BST
Dec 6, 2022

Unresolved incident: Issue affecting HUF transfers.

Dec 5, 2022
Resolved - We can confirm this issue was fixed and service has returned to normal.
Dec 5, 10:35 GMT
Investigating - Due to a technical issue with one of our partners, we’re experiencing a delay in processing some outbound local RON payments from our RON accounts. We expect these to be processed by Monday (05-12-22).

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

Dec 4, 12:26 GMT
Resolved - We can confirm this has been fixed and service has returned to normal.
Dec 5, 10:34 GMT
Identified - Due to a technical issue with one of our partners, we’re experiencing a delay on moving money (Monese to Monese) from GBP and RON Monese accounts to EUR accounts this weekend. You'll see a pending payment until its' been fixed. We’re aiming for this to be fixed by Monday morning (5-12-22), after which the service will continue as normal.

This doesn't affect moving money to your GBP or RON accounts, other top-up methods or card transactions.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

Dec 2, 10:26 GMT
Dec 4, 2022
Dec 3, 2022

No incidents reported.

Dec 2, 2022
Dec 1, 2022
Completed - The scheduled maintenance has been completed.
Dec 1, 07:38 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 16:00 GMT
Scheduled - From 29 November 4:00 PM GMT until 2 December 6:00 AM we'll be performing scheduled maintenance. Any outbound RON payment made during this maintenance time will fail. Any inbound payment to your RON account will be queued and processed once the maintenance has been completed. Instant card top ups will not be affected. Monese to Monese payments and card transactions will still work. We thank you for your patience and we’ll update this page as soon as we can.
Nov 24, 13:47 GMT
Nov 30, 2022

No incidents reported.

Nov 29, 2022
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.