Monese Status Status

All Systems Operational

Monese app Operational

Monese for web Operational

Account opening Operational

Card payments Operational

ATM withdrawals Operational

Outgoing transfers Operational

Incoming transfers Operational

Card top-ups Operational

Cash top-ups Operational

Account help and support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 19, 2025

No incidents reported today.

Nov 18, 2025

Cash Advance not operational

Resolved - This incident has been resolved.
Nov 18, 18:56 GMT

Identified - The issue has been identified and a fix is being implemented.
Nov 18, 14:18 GMT

Investigating - Due to Cloudflare's outage, our service provider is having issues that are impacting our Cash Advance service.

We apologise for the inconvenience this might cause you, and we will be updating this page accordingly
Nov 18, 14:18 GMT

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

Incorrect Fee Displayed and Charged for EUR SEPA Transfers

Resolved - This incident has been resolved.
Nov 13, 14:09 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 15:16 GMT

Identified - The issue has been identified and a fix is being implemented.
Nov 12, 10:32 GMT

Investigating - We’ve identified an issue where some customers may have been charged an incorrect fee for outgoing EUR transfers. Our team is investigating and working to correct the configuration.

If you were affected, any overcharges will be refunded automatically once the issue is resolved.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Nov 12, 10:13 GMT

Nov 12, 2025

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

Scheduled maintenance affecting inbound and outbound UK Faster Payments

Completed - The scheduled maintenance has been completed.
Nov 9, 08:30 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 23:30 GMT

Scheduled - On 08.11.2025, our UK banking partner is performing scheduled maintenance. Any inbound and outbound UK Faster Payments made during this maintenance time will be held and completed after the maintenance is finished. Monese to Monese payments and card transactions will still work.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Nov 5, 13:04 GMT

Nov 8, 2025

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.