Monese Status

All Systems Operational

New Account Opening Operational

Card transactions Operational

Payments Operational

Monese App Operational

Cash Deposits Operational

Account Help and Support Operational

Cash Withdrawals Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Monese API response time

Fetching

Past Incidents

Dec 9, 2019

Card PIN viewing and Virtual card activation issue

Resolved - We can confirm that this issue has been resolved. We apologise for any inconvenience caused.
Dec 9, 07:58 GMT

Monitoring - We can see that normal service has resumed, however we are still monitoring the results. We will provide an update shortly once we have confirmation that the issue has been fully resolved.
Dec 6, 08:55 GMT

Investigating - We are currently experiencing an issue whereby customers are unable to view their card PIN in their app or activate a virtual card. We are investigating this issue and will provide more updates shortly, we apologise for any inconvenience caused.
Dec 5, 23:19 GMT

Dec 8, 2019

Scheduled maintenance affecting inbound and outbound UK Faster Payments

Completed - The scheduled maintenance has been completed.
Dec 8, 17:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 00:00 GMT

Scheduled - Our UK banking partner is performing scheduled maintenance on critical systems affecting the processing of inbound and outbound UK Faster Payments this Sunday. Outbound payments will be affected from 00:00 - 12:00 and inbound UK Faster Payments will be affected from 00:00 - 17:00 GMT. Any such payments made during the maintenance will be held and completed after the maintenance is successfully finished. This does not disrupt Monese to Monese payments nor card transactions.
Dec 6, 09:18 GMT

Dec 7, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

Partner Service Outage

Resolved - We can confirm that this issue has been resolved. We apologise for any inconvenience caused.
Nov 28, 17:25 GMT

Monitoring - Our technical partner has issued a fix and normal service is being resumed. In the meantime we are currently monitoring the results. We apologise for any inconvenience caused and will provide confirmation that this has been completely resolved shortly.
Nov 28, 15:17 GMT

Update - Our technical partner is still experiencing a service outage. Customers can access their Monese application, however some features are currently unavailable. Customers will not be able to activate their card, make outgoing payments, or view their latest balance or transactions. Some customers may also be unable to complete account opening. Although the balance is not up to date, payments are still applied to the account during this time, and customers can still access these funds - card payments are also unaffected. We’re working to identify the issue and treating this with the utmost priority. We apologise for any inconvenience caused.
Nov 28, 14:30 GMT

Investigating - One of our technical partners has been experiencing a service outage, which affected some customers’ access to the Monese app. We are working to identify the issue and resolve this as quickly as possible. We will update this page once we have further updates.
Nov 28, 11:10 GMT

Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.

Nov 25, 2019

No incidents reported.