All Systems Operational

Monese app Operational
Account opening Operational
Card payments Operational
ATM withdrawals Operational
Outgoing transfers Operational
Incoming transfers Operational
Card top-ups Operational
Cash top-ups Operational
Account help and support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 6, 2026

No incidents reported today.

Mar 5, 2026
Card transactions service degraded for some customers
Resolved - This incident has been resolved.
Mar 5, 09:05 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 4, 08:35 GMT
Investigating - Due to a temporary glitch, a small portion of customers may have issues with card transactions.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Feb 27, 12:35 GMT
Mar 4, 2026
Mar 3, 2026
Degraded service for contacting our Customer Support
Resolved - This incident has been resolved.
Mar 3, 07:54 GMT
Identified - The issue has been identified and a fix is being implemented.
Mar 2, 19:20 GMT
Investigating - We’re experiencing some issues with contacting our Support team at the moment.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Mar 2, 18:22 GMT
Mar 2, 2026
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
Feb 26, 2026

No incidents reported.

Feb 25, 2026
Routine maintenance affecting app access
Completed - The scheduled maintenance has been completed.
Feb 25, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 03:00 GMT
Scheduled - Between 3AM and 6AM GMT on 25 February, you might not be able to send or receive payments or access your Monese app.

Don't worry — any payments sent to your account during this time will be processed after. You'll still be able to use your card as usual.

Thanks for bearing with us while we make these improvements!
Feb 23, 09:57 GMT
Feb 24, 2026
Issue with transferring funds from Saving Pots to Main account
Resolved - This incident has been resolved.
Feb 24, 14:46 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 24, 13:11 GMT
Identified - The issue has been identified and a fix is being implemented.
Feb 24, 12:49 GMT
Investigating - Issue with transferring funds from the Savings Pots to the Main account.
We’re working with them to identify the issue and resolve this. We’ll update this page once we have further information.
Feb 24, 11:26 GMT
Feb 23, 2026
Steady Pay Credit Issuance Delays
Resolved - This incident has been resolved.
Feb 23, 09:13 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 23, 06:22 GMT
Investigating - We are currently experiencing an issue with Steady Pay credit issuance. This disruption is caused by an outage affecting our banking partner.

Our banking partner is actively working to resolve the issue. We are closely monitoring the situation and will provide updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience.
Feb 20, 14:44 GMT
Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
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