All Systems Operational
Monese app
Operational
Account opening
Operational
Card payments
Operational
ATM withdrawals
Operational
Outgoing transfers
Operational
Incoming transfers
Operational
Card top-ups
Operational
Cash top-ups
Operational
Saving Pots deposits and withdrawals
Operational
Incoming SEPA payments
Operational
Cash Advance
Operational
Account help and support
Operational
Monese to Monese transfers
Operational
Card In-App Managment
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Notice Aug 15, 2026 04:00-06:00 BST
We will be performing essential system maintenance on 15 August, from 04:00 to 06:00 BST.
While the maintenance window is two hours, we expect approximately 15 minutes of downtime for specific services.
Impacted Services:
- Card Management: View card details, reveal your PIN, and order new cards.
- Online Purchases: Approving or receiving 3DS payment verification notifications.
- App Access: You may experience brief delays when logging into the app.
Note: Existing physical card payments in physical stores and ATM withdrawals will remain unaffected.
We appreciate your patience while we work to keep our systems running smoothly.
Posted on Aug 13, 2026 - 15:36 BST
While the maintenance window is two hours, we expect approximately 15 minutes of downtime for specific services.
Impacted Services:
- Card Management: View card details, reveal your PIN, and order new cards.
- Online Purchases: Approving or receiving 3DS payment verification notifications.
- App Access: You may experience brief delays when logging into the app.
Note: Existing physical card payments in physical stores and ATM withdrawals will remain unaffected.
We appreciate your patience while we work to keep our systems running smoothly.
Posted on Aug 13, 2026 - 15:36 BST
Scheduled maintenance affecting inbound and outbound UK Faster Payments Aug 15, 2026 23:45 - Aug 16, 2026 04:15 BST
Update -
We will be undergoing scheduled maintenance during this time.
Aug 13, 2026 - 15:47 BST
Aug 13, 2026 - 15:47 BST
Scheduled -
On 15th of August at 11:45 PM, our UK banking partner will perform scheduled maintenance. Any inbound and outbound UK Faster Payments made during this maintenance time will be held and completed after the maintenance is finished. Monese-to-Monese payments and card transactions will still work.
We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Aug 15, 2026 - 11:45 BST
We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Aug 15, 2026 - 11:45 BST
Scheduled Maintenance for UK Services Aug 24, 2026 00:00-05:00 BST
On Aug 24, 2026, our UK banking partner will be conducting essential scheduled maintenance. During this window, several services will experience temporary interruptions as detailed below.
Impacted Services:
UK Faster Payments: Both inbound and outbound transfers will be held. These transactions will be processed and completed immediately following the conclusion of the maintenance period.
- Card Payments: Online and point-of-sale card payments may experience intermittent failures.
- ATM Withdrawals: Cash withdrawals at ATMs will be unavailable for the duration of the work.
Functional Services:
Please note that the following services are not affected and will remain fully operational:
- Monese-to-Monese (P2P) transfers
We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Posted on Aug 12, 2026 - 10:37 BST
Impacted Services:
UK Faster Payments: Both inbound and outbound transfers will be held. These transactions will be processed and completed immediately following the conclusion of the maintenance period.
- Card Payments: Online and point-of-sale card payments may experience intermittent failures.
- ATM Withdrawals: Cash withdrawals at ATMs will be unavailable for the duration of the work.
Functional Services:
Please note that the following services are not affected and will remain fully operational:
- Monese-to-Monese (P2P) transfers
We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Posted on Aug 12, 2026 - 10:37 BST