All Systems Operational

Monese app Operational
Account opening Operational
Card payments Operational
ATM withdrawals Operational
Outgoing transfers Operational
Incoming transfers Operational
Card top-ups Operational
Cash top-ups Operational
Account help and support Operational
Monese to Monese transfers Operational
Saving Pots deposits and withdrawals Operational
Cash Advance Operational
Incoming SEPA payments Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 19, 2026
Incoming SEPA payments
Resolved - This incident has been resolved.
May 19, 11:49 BST
Identified - The issue has been identified and a fix is being implemented.
May 15, 18:52 BST
Investigating - Due to a third-party processing issue, today’s SEPA payment processing window was missed. Payments expected today will be processed on the next available processing cycle.
May 15, 18:51 BST
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026
Card services disruption
Resolved - This incident has been resolved.
May 15, 13:26 BST
Update - We are continuing to monitor for any further issues.
May 15, 13:16 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 13:16 BST
Identified - The issue has been identified and a fix is being implemented.
May 15, 13:11 BST
Investigating - Due to an issue with one of our partners, some card services are currently impacted.

At the moment, some customers may experience issues with:

Card payments
Wallet payments (Apple Pay / Google Pay)
Cash withdrawals

Our team is working with our partner to resolve this as quickly as possible. We apologize for the inconvenience and will share updates here as soon as we have more information.
May 15, 13:07 BST
Partner Service Outage
Resolved - This incident has been resolved.
May 15, 13:05 BST
Update - We are continuing to monitor for any further issues.
May 5, 11:29 BST
Update - We are continuing to monitor for any further issues. Our banking partner is still working on clearing the transactions impacted by the incident.
Apr 28, 08:32 BST
Update - We are continuing to monitor for any further issues.
Apr 27, 10:48 BST
Update - We are continuing to monitor for any further issues.
Apr 27, 10:43 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 27, 08:21 BST
Identified - The issue has been identified and a fix is being implemented.
Apr 26, 23:42 BST
Update - We are continuing to investigate this issue.
Apr 26, 23:39 BST
Update - We are continuing to investigate this issue.
Apr 26, 17:28 BST
Investigating - Our banking partner is experiencing technical difficulties at the moment, affecting a number of payment related services, such as receiving and making payments, card transactions, cash withdrawals and creating a new account.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Apr 26, 15:35 BST
May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026
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