All Systems Operational

Monese app Operational
Account opening Operational
Card payments Operational
ATM withdrawals Operational
Outgoing transfers Operational
Incoming transfers Operational
Card top-ups Operational
Cash top-ups Operational
Saving Pots deposits and withdrawals Operational
Incoming SEPA payments Operational
Cash Advance Operational
Account help and support Operational
Monese to Monese transfers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance affecting PayPoint Cash Top-ups Jul 27, 2026 00:00-05:00 BST

PayPoint will be carrying out scheduled maintenance on critical systems between 00:00 BST and 05:00 BST.
During this time, Cash Top-ups via PayPoint will be unavailable.
Post Office Cash Top-ups will not be affected and will continue to operate as normal.
Posted on Jul 14, 2026 - 15:29 BST
Jul 17, 2026

No incidents reported today.

Jul 16, 2026
Scheduled maintenance affecting app access and card transactions
Completed - The scheduled maintenance has been completed.
Jul 16, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 00:00 BST
Scheduled - While we are making some improvements, you won’t be able to use your Monese app on Wednesday at 23:00 GMT for 1 hour.

Card payments during the maintenance will be rejected. Any payments sent to your Monese account will be processed immediately after maintenance is complete.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Jul 15, 18:13 BST
Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026
Scheduled maintenance affecting app access and card transactions
Completed - The scheduled maintenance has been completed.
Jul 13, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 00:00 BST
Scheduled - While we are making some improvements, you won’t be able to use your Monese app on Saturday at 23:00 GMT for 1 hour and on Sunday at 23:00 GMT for 2 hours.

Card payments during the maintenance will be rejected. Any payments sent to your Monese account will be processed immediately after maintenance is complete.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Jul 10, 12:07 BST
Jul 12, 2026
Scheduled maintenance affecting UK Faster Payments
Completed - The scheduled maintenance has been completed.
Jul 12, 07:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 23:45 BST
Scheduled - On 11th of July at 23:45 BST, our UK banking partner is performing scheduled maintenance. Any outbound UK Faster Payments made during this maintenance time will be held and completed after the maintenance is finished. Some inbound UK Faster Payments might be declined. Monese to Monese payments and card transactions will still work.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Jul 10, 13:45 BST
Jul 11, 2026
Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026
Scheduled maintenance affecting Payments Service
Completed - The scheduled maintenance has been completed.
Jul 6, 00:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 00:00 BST
Scheduled - We are carrying out scheduled maintenance between 00:00 and 00:15 on 6th July
During this period, incoming and outgoing bank payments may be delayed. These payments will be queued and processed after the maintenance window has completed.

Card payments and ATM withdrawals may be declined during this time. Customers will need to retry these transactions once maintenance has finished.

We apologise for any inconvenience and appreciate your patience.
Jul 3, 18:18 BST
Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

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