Issue with account opening

Incident Report for Monese Status

Resolved

This incident has now been resolved.

Posted Dec 02, 2020 - 13:13 GMT

Monitoring

Our partner has fixed the issue and we're continuing to monitor the results.

Posted Dec 02, 2020 - 09:48 GMT

Investigating

We’re currently investigating a technical issue with one of our partners, which is affecting account opening for some customers. If you already have a Monese account, you won’t be affected. We’re working to fix this as soon as possible.

Posted Dec 02, 2020 - 08:27 GMT

This incident affected: Account opening.