Some card top-ups are unavailable

Incident Report for Monese Status

Resolved

This incident has been resolved. For any issues, please get in touch with our Support team via monese.com/help.

Posted Feb 19, 2021 - 13:58 GMT

Monitoring

We've implemented a fix and all debit card top-ups should be working as normal.

Posted Jan 14, 2021 - 16:26 GMT

Update

We're continuing to work with our partners to investigate the issue.

Posted Jan 04, 2021 - 12:25 GMT

Investigating

Some debit card top-ups are unavailable at the moment. We’re sorry for the inconvenience – we’re working to identify the issue and bring these back as soon as possible. All other top-up options are available as normal.

Posted Jan 02, 2021 - 13:50 GMT

This incident affected: Card top-ups.