Duplicated card payments
Incident Report for Monese Status
Resolved
This incident has been resolved.
Posted Oct 07, 2022 - 07:21 BST
Update
We are continuing to monitor for any further issues.
Posted Oct 06, 2022 - 13:53 BST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 06, 2022 - 13:53 BST
Update
We are continuing to work on a fix for this issue.
Posted Oct 06, 2022 - 12:56 BST
Identified
Unfortunately, some card transactions made from the 4th to the 6th of October were processed twice.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as possible.
Posted Oct 06, 2022 - 12:56 BST
This incident affected: Card payments.