We are continuing to monitor for any further issues.
Posted May 05, 2026 - 11:29 BST
Update
We are continuing to monitor for any further issues. Our banking partner is still working on clearing the transactions impacted by the incident.
Posted Apr 28, 2026 - 08:32 BST
Update
We are continuing to monitor for any further issues.
Posted Apr 27, 2026 - 10:48 BST
Update
We are continuing to monitor for any further issues.
Posted Apr 27, 2026 - 10:43 BST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 27, 2026 - 08:21 BST
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 26, 2026 - 23:42 BST
Update
We are continuing to investigate this issue.
Posted Apr 26, 2026 - 23:39 BST
Update
We are continuing to investigate this issue.
Posted Apr 26, 2026 - 17:28 BST
Investigating
Our banking partner is experiencing technical difficulties at the moment, affecting a number of payment related services, such as receiving and making payments, card transactions, cash withdrawals and creating a new account.
We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Posted Apr 26, 2026 - 15:35 BST
This incident affected: Monese app, Account opening, Card payments, ATM withdrawals, Outgoing transfers, Incoming transfers, Card top-ups, Cash top-ups, Monese to Monese transfers, and Saving Pots deposits and withdrawals.