Partner Service Outage

Incident Report for Monese Status

Resolved

We have received confirmation from our partner that the issues has been resolved.

Posted Sep 30, 2019 - 13:09 BST

Monitoring

We can confirm that a fix was issued, however we are still closely monitoring this issue before we confirm that the issue has been resolved.

Posted Sep 30, 2019 - 12:40 BST

Investigating

One of our partners is experiencing technical difficulties, which is affecting a number services including accessing the Monese application, receiving and making payments, some card transactions, cash withdrawals and account opening. We are working with our partner to resolve this as soon as possible and apologise for any inconvenience caused.

Posted Sep 30, 2019 - 12:23 BST

This incident affected: Monese app, Account opening, Card payments, ATM withdrawals, and Outgoing transfers.