Monese app temporarily unavailable

Incident Report for Monese Status

Resolved

This incident has been resolved. We've implemented a fix, which has restored access to the app. Apologies for any inconvenience.

Posted Nov 08, 2022 - 13:18 GMT

Update

We are continuing to investigate this issue.

Posted Nov 08, 2022 - 11:36 GMT

Investigating

We’re experiencing an issue with accessing the Monese app, creating a new account and making outbound payments. Card payments, cash top ups, cash withdrawals and incoming payments will still work.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

Posted Nov 08, 2022 - 11:35 GMT

This incident affected: Monese app, Account opening, and Outgoing transfers.