Issue with account opening

Incident Report for Monese Status

Resolved

This issue is now resolved.

Posted Mar 23, 2020 - 06:37 GMT

Monitoring

A fix has been implemented and we are monitoring the situation. We apologize for any inconvenience this may have caused.

Posted Mar 22, 2020 - 20:57 GMT

Identified

We have identified the problem and implemented a fix for this issue

Posted Mar 22, 2020 - 20:53 GMT

Update

We’re currently investigating a technical issue with one of our partners, which is affecting account opening for some customers. If you already have a Monese account, you won’t be affected. We’re working to fix this as soon as possible!

Posted Mar 22, 2020 - 17:54 GMT

Update

We are continuing to investigate this issue.

Posted Mar 22, 2020 - 17:53 GMT

Investigating

We are currently investigating this issue.

Posted Mar 22, 2020 - 17:12 GMT

This incident affected: Account opening.