Issue with account access

Incident Report for Monese Status

Resolved

This incident has been resolved.

Posted May 31, 2022 - 13:50 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 31, 2022 - 13:29 BST

Identified

The issue has been identified and a fix is being implemented.

Posted May 31, 2022 - 11:18 BST

Investigating

We are currently investigating the issue related to account being temporarily blocked. We’re working to identify the issue and resolve this as quickly as possible. We’ll update this page once we have further information.

Posted May 31, 2022 - 10:49 BST

This incident affected: Monese app, Card payments, ATM withdrawals, Outgoing transfers, Incoming transfers, Card top-ups, and Cash top-ups.