Partner service outage

Incident Report for Monese Status

Resolved

This incident has been resolved.

Posted Apr 01, 2021 - 22:33 BST

Monitoring

We've implemented a fix, which has restored access to the app. We're continuing to monitor the situation.

Posted Apr 01, 2021 - 22:03 BST

Identified

We've identified the issue and we're working on a fix.

Posted Apr 01, 2021 - 20:55 BST

Investigating

One of our technical partners is experiencing a service outage, which is affecting access to the Monese app. We’re working to identify the issue and resolve this as quickly as possible. We’ll update this page once we have further information.

Posted Apr 01, 2021 - 20:28 BST

This incident affected: Monese app, Account opening, Outgoing transfers, Card top-ups, and Cash top-ups.