Top-ups and outgoing payments affected

Incident Report for Monese Status

Resolved

This incident has been resolved.

Posted Oct 16, 2023 - 18:56 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 16, 2023 - 15:15 BST

Investigating

Because of an outage with our banking partner, we’re experiencing a problem with debit card top-ups and outgoing payments at the moment.

We thank you for your patience while they resolve this issue, and we’ll update this page as soon as we can.

Posted Oct 16, 2023 - 14:24 BST

This incident affected: Outgoing transfers and Card top-ups.