Adding new payees for SEPA payments temporarily unavailable

Incident Report for Monese Status

Resolved

This incident has been resolved.

Posted Oct 01, 2023 - 19:07 BST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 01, 2023 - 18:40 BST

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 01, 2023 - 18:36 BST

Investigating

We’re experiencing minor technical issues with our IBAN validation partner, which means it’s not possible to add new payees for SEPA payments at the moment. Payments to existing payees will still work.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

Posted Oct 01, 2023 - 17:40 BST

This incident affected: Outgoing transfers.