Issue withdrawing from Saving Pots

Incident Report for Monese Status

Resolved

This incident has been resolved.

Posted Jul 09, 2024 - 21:48 BST

Monitoring

We've implemented a fix and withdrawals from saving pots are being processed. Saving Pot withdrawals are still taking longer than normal to process and we're continuing to monitor. We'll provide an update once this service has returned back to normal.

Posted Jul 09, 2024 - 20:28 BST

Investigating

We’re experiencing an issue where customers are unable to withdraw their money from savings pots, and the withdrawal transaction is in pending status.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

Posted Jul 09, 2024 - 17:50 BST

This incident affected: Monese app and Incoming transfers.