Monese app temporarily unavailable

Incident Report for Monese Status

Resolved

This incident has been resolved.

Posted Jul 17, 2022 - 16:21 BST

Monitoring

We've implemented a fix, which has restored access to the app. We're continuing to monitor the situation.

Posted Jul 17, 2022 - 15:59 BST

Investigating

We’re experiencing an issue with accessing the Monese app, creating a new account and making outbound payments. Card payments, cash top ups, cash withdrawals and incoming payments will still work.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.

Posted Jul 17, 2022 - 15:45 BST

This incident affected: Monese app, Account opening, Outgoing transfers, and Card top-ups.