A fix has been implemented and we are monitoring the results.
Posted Nov 12, 2025 - 15:16 GMT
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 12, 2025 - 10:32 GMT
Investigating
We’ve identified an issue where some customers may have been charged an incorrect fee for outgoing EUR transfers. Our team is investigating and working to correct the configuration.
If you were affected, any overcharges will be refunded automatically once the issue is resolved.
We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.