A fix has been implemented and we are monitoring the results.
Posted Jul 28, 2026 - 22:32 BST
Update
We are continuing to investigate this issue.
Posted Jul 28, 2026 - 21:36 BST
Update
We are continuing to investigate this issue.
Posted Jul 28, 2026 - 20:07 BST
Investigating
Our banking partner is experiencing technical difficulties at the moment, affecting a number of services. You may notice degraded performance with Monese mobile app login, receiving and making payments, card transactions, cash withdrawals and creating a new account.
We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Posted Jul 28, 2026 - 19:11 BST
This incident affected: Monese app, Account opening, Card payments, ATM withdrawals, Outgoing transfers, Incoming transfers, Card top-ups, Cash top-ups, and Monese to Monese transfers.