Issue with card top-ups

Incident Report for Monese Status

Resolved

The incident has now been resolved.

Posted Aug 30, 2020 - 18:43 BST

Monitoring

The issue has been fixed, and we're continuing to monitor the results.

Posted Aug 30, 2020 - 16:19 BST

Investigating

One of our partners is experiencing technical issues, which is affecting debit card top-ups. We’re working with them to identify the issue and resolve this. We’ll update this page once we have further information.

Posted Aug 30, 2020 - 12:53 BST

This incident affected: Card top-ups.