Monese Status Status

Degraded service for contacting our Customer Support

Identified - The issue has been identified and a fix is being implemented.
Mar 02, 2026 - 19:20 GMT

Investigating - We’re experiencing some issues with contacting our Support team at the moment.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Mar 02, 2026 - 18:22 GMT

Card transactions service degraded for some customers

Investigating - Due to a temporary glitch, a small portion of customers may have issues with card transactions.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Feb 27, 2026 - 12:35 GMT

Monese app Operational

Account opening Operational

Card payments Partial Outage

ATM withdrawals Operational

Outgoing transfers Operational

Incoming transfers Operational

Card top-ups Operational

Cash top-ups Operational

Account help and support Partial Outage

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 3, 2026

No incidents reported today.

Mar 2, 2026

Unresolved incident: Degraded service for contacting our Customer Support.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

Unresolved incident: Card transactions service degraded for some customers.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

Routine maintenance affecting app access

Completed - The scheduled maintenance has been completed.
Feb 25, 06:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 03:00 GMT

Scheduled - Between 3AM and 6AM GMT on 25 February, you might not be able to send or receive payments or access your Monese app.

Don't worry — any payments sent to your account during this time will be processed after. You'll still be able to use your card as usual.

Thanks for bearing with us while we make these improvements!
Feb 23, 09:57 GMT

Feb 24, 2026

Issue with transferring funds from Saving Pots to Main account

Resolved - This incident has been resolved.
Feb 24, 14:46 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 24, 13:11 GMT

Identified - The issue has been identified and a fix is being implemented.
Feb 24, 12:49 GMT

Investigating - Issue with transferring funds from the Savings Pots to the Main account.
We’re working with them to identify the issue and resolve this. We’ll update this page once we have further information.
Feb 24, 11:26 GMT

Feb 23, 2026

Steady Pay Credit Issuance Delays

Resolved - This incident has been resolved.
Feb 23, 09:13 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 23, 06:22 GMT

Investigating - We are currently experiencing an issue with Steady Pay credit issuance. This disruption is caused by an outage affecting our banking partner.

Our banking partner is actively working to resolve the issue. We are closely monitoring the situation and will provide updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience.
Feb 20, 14:44 GMT

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.