Monese Status Status

Technical issues with opening UK EUR accounts

Investigating - Because of some technical issues, we’re experiencing some issues with opening UK EUR accounts at the moment.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Oct 16, 2025 - 13:42 BST

Monese app Operational

Monese for web Operational

Account opening Partial Outage

Card payments Operational

ATM withdrawals Operational

Outgoing transfers Operational

Incoming transfers Operational

Card top-ups Operational

Cash top-ups Operational

Account help and support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 18, 2025

No incidents reported today.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

Unresolved incident: Technical issues with opening UK EUR accounts.

Oct 15, 2025

Routine maintenance affecting app access

Completed - The scheduled maintenance has been completed.
Oct 15, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 04:00 BST

Update - We will be undergoing scheduled maintenance during this time.
Oct 13, 10:24 BST

Scheduled - Between 3am and 5am UTC on 15 October, you might not be able to send or receive payments.

Don't worry — any payments sent to your account during this time will be processed after. You'll still be able to use your card as usual.

Thanks for bearing with us while we make these improvements!
Oct 13, 10:23 BST

Oct 14, 2025

No incidents reported.

Oct 13, 2025

SEPA transfers unavailable

Resolved - This incident has been resolved.
Oct 13, 10:38 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 10:09 BST

Identified - We have identified the issue with the outgoing SEPA payments. Outbound SEPA payments to French IBANs may still fail and we continue working on resolving this.
Oct 10, 15:55 BST

Investigating - We are experiencing technical difficulties, which means it’s not possible to make SEPA payments at the moment. Incoming payments to your account will still work, and you can still use your Monese card and account as usual.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Oct 9, 11:26 BST

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

Oct 9, 2025

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025

Issue with card top-ups

Resolved - This incident has been resolved.
Oct 6, 14:28 BST

Investigating - We are experiencing a technical issue that's affecting debit card top-ups. We’re working to identify the issue and resolve this. We’ll update this page once we have further information.
Oct 6, 11:34 BST

Oct 5, 2025

Scheduled maintenance affecting inbound and outbound UK Faster Payments

Completed - The scheduled maintenance has been completed.
Oct 5, 08:25 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 23:40 BST

Scheduled - On the 4th of October at 23:40 through to the 5th of October at 08:15 am, our UK banking partner is performing scheduled maintenance. Any inbound and outbound UK Faster Payments made during this maintenance time will be held and completed after the maintenance is finished. Monese to Monese payments and card transactions will still work.

We thank you for your patience while we resolve this issue, and we’ll update this page as soon as we can.
Oct 1, 16:17 BST

Oct 4, 2025